Cannot get past the onboarding test
First, make sure your selected agent runs in a regular terminal outside Haicue. Run claude or codex, complete any sign-in or first-run prompts, and send a simple message to confirm it responds.
If the command is missing or the agent cannot respond, finish its installation or resolve the terminal error first. Once it works there, return to Haicue and retry the onboarding test.
Ask your agent to troubleshoot
Describe what you expected, what happened instead, and which thread or session is affected. Your agent can inspect Haicue’s state, check session details and configuration, and help resolve the problem.
Help me troubleshoot Haicue. My scheduled task did not run. Check its configuration and recent history, explain what went wrong, and help me fix it.If the affected session cannot respond, ask from another session or from Index thread. The checks below are useful when you need to investigate manually.
An agent will not start
Check that its runtime is installed and signed in. Look for a startup trust or permission question. Confirm that the selected model is available to that account. Inspect the session to distinguish a startup problem from a closed process.
hai list sessions
hai session inspect SESSION_UUIDA prompt went to the wrong work
Check the selected session tab and its current thread. A historical association does not mean the session is still working there. Follow the moved session or start a separate session on the intended thread.
A new session missed an earlier decision
Save the decision in the thread and ask the new agent to read it. Shared files provide continuity; starting another session does not copy an earlier conversation.
A scheduled task did not run
Check that Automations is enabled, the definition is not paused, and the host was available. Inspect History for a failed run, an expired lease, or a question needing your answer. Check the timezone, missed-run policy, and agent authentication.
Live Capture has no useful input
Check the selected sources, language, capture state, and operating-system permissions. Complete voice enrollment when requested for microphone capture. Confirm that the intended session owns the capture.
A LiveApp is unavailable
Open its loopback address in a browser to check the local server. Restart that server if needed. If the server is healthy but the tab is not, reload or reattach the connector. See LiveApps.
A tool is missing
Git, Automations, and Skill Designer are optional add-ons. Enable the one you need in Settings. For a custom skill, check that its implementation passed verification and that it is installed for the agent you are using.